Trading Desk
Phone Trading
The FXCM forex trading desk is available to live account holders. Clients can place and manage orders over the phone with the trading desk when necessary.
Forex Trading Desk:
Questions about a specific trade?
FXCM can help you resolve specific trade-related issues.
Learn MoreWhen Is It Appropriate To Call The Trading Desk?
All FXCM clients are encouraged to call the trading desk under the following conditions:
- No immediate access to the Internet
- Trader fails to receive a confirmation on an order placed online
- Internet failure or failure to connect to the FXCM server
For any other inquiries that are not trade related, please call FXCM's client support staff, available 24 hours a day, five days a week, to assist you at +1 646 253 1401.
Phone Trading Ediquette
To ensure that orders are placed in a timely manner, we encourage all clients who contact the trading desk to follow our phone trading etiquette. Please read the following example to ensure that you understand proper etiquette.
Trade Execution
What If My Trade Was Executed Incorrectly?
If you believe that a trade was executed incorrectly, please contact the Sales and Client Services Support Desk immediately. The Trading Desk cannot assist you with these issues.
Sales and Client Services Support Desk: +1 646 253 1401
Important: Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and, when necessary, an adjustment will be made in a timely manner.
Security
FXCM utilizes state-of-the-art encryption, authentication protocols, and one of the best firewall protections to ensure that every transaction and client record is completely authenticated and secure. FXCM employs backup systems and contingency plans to minimise the possibility of system failures. If there is a problem with our server, all open trades, stop orders, and trading histories are saved on our backup files. All orders are GTC by default.