Documents & Forms

To send in your documentation, please go to MyFXCM.

1. Log in using the information provided to you and click “My Info”
2. Select “Upload Documentation” and follow the prompts to attach your documents. (Please allow 1-3 business days to process)
   
   • You may scan or take a picture of the document. Please make sure the scan or picture is clear and legible.
   • You may also email your documents to [email protected]. (Please allow 3-5 business days to process all email requests)

FXCM has staff available to translate documents in many languages. In the instance an in-house translator is not available, you may be asked to provide a certified English translation of submitted documentation.

To allow someone else to trade your account, you will need to submit the Limited Power of Attorney (LPOA) form. Get the form here

• The trader receives a separate login and password that only allows them to trade.
• It is important to know that the LPOA form only grants access to trade the account.
• They may not, under any circumstance, act on your behalf.
• They may not deposit, withdraw, or transfer funds from the account holder nor may they be the primary point of contact for all other account requests.

When setting up an account, you may use any phone number that is regularly accessible for you.

Yes.

We will need a document that shows:

• Your name and the address you have on your trading agreement.
• Please submit a signed copy of the lease agreement that shows the terms of the lease.

Please ensure your name and email address are clearly visible when sending documents to FXCM. If you have received a temporary ID or account number, you may indicate that as well.

FXCM will need a court-issued letter indicating you were discharged from bankruptcy.

• This can be uploaded on MyFXCM for faster processing.

It takes 1-3 business days to review all submitted documents.

• If you upload your documents on MyFXCM, you will receive an email confirming that the documents have been received.
• Otherwise, you will only receive an email after we complete the review.

Yes.

• The fax number to send documents is +1 (212) 897 7669.
• You can also send your documents via email to [email protected].

Yes, you may send your documents after you complete the application.

You must submit a copy of your Social Security Card.

• If you do not have a social security card, you will need to request a new card from the Social Security Administration office.
• You may submit the confirmation letter that you received to complete the application.

We may require one proof of identity and one proof of address document. The customer portal will inform you which documents you need to submit.

Proof of Address

We accept:

• Bank statement
• Gas or water bill
• Internet or cable TV bill
• Mortgage Statement
• Rental Agreement
• Home Insurance statement
• Local tax bill
• Tax return
• Government-issued, certification of residence

We accept screenshots from your banking portal or utility bill provider as long as it includes your name, account information and issuer details.

We do NOT accept:

• Mobile phone bills
• Other screenshots or pictures of a screen
• Cropped pictures, only displaying your name, address

General Requirements:

• Not older than 6 months
• Information matches your name and address on file
• Contains the name or logo of the issuer

All information on the document should be visible and not obscured by your hands, poor lighting or flash. The image should not be blurry.

Proof of Identity

We accept:

• Passport
• Driver's License
• National ID Card
• Residency Permit

We do NOT accept:

• Student ID
• ID not containing your photo

General Requirements:

• Government-issued photo ID
• Not expired
• Name and Date of Birth visible

All information on the document should be visible and not obscured by your hands, poor lighting or flash. The image should not be blurry.

Government issued photo IDs can be any of the following:

• Passport
• Driver's License
• Non-driver's ID

Other types of government issued photo ID may be acceptable, after review, on a case-by-case basis.

No.

• We need two separate documents for the identification process.
• A driver's license may be used as either ID or proof of residence, but not both.

No.

• To submit your Proof of Residence, it is best to scan or take a picture of the document.

Your identification must clearly indicate your full name, date of birth, and expiration date. The name on the passport or national ID card must match the name on the FXCM trading agreement.

The proof of residence submitted for a corporate account should indicate the name and personal residential address of the individual applicant or signatory rather than the name of the corporation. Additionally, Stratos Markets Limited must collect ID and proof of residence for all parties owning 25% or more of the applying entity.

Most of the communication from FXCM will be sent to you via email.

• In order to protect the security of your account information, it is important that you have your own personal email address.

To update your email address:

1. Please log onto MyFXCM with your username and password.
2. Select “Personal Information” and enter a new email address.

You can edit your email address within MyFXCM or you can send an email to [email protected] from the email address listed on your application indicating the new email address you wish to use.

You may be asked to submit documents to help us verify the information on your application.

• We use a variety of systems to confirm the identities of our clients.
• For items we cannot confirm, we will ask for documents to help us do so.

No.

We cannot accept any document that lists a P.O. Box on the Proof of Residence.

Acceptable documentation to support the source of wealth may be supported by one or multiple documents to verify and validate your explanation of the Source of Wealth.

For example, if you have declared your net worth as 50,000- 99,999 (valued in USD, or AUD, or GBP), please supply more details about the main origin of this amount.

This includes:

• Bank statements (past 3 months) supporting your Source of Wealth
• Investment portfolio statement (most recent)
• Legal/Court Inheritance documents
• Proof of Property Sale (i.e. real estate transaction)

The supporting document:

• Must be issued in the past 6 months
• Should contain your full name and issue date. The issuing company’s or authority’s name and logo should be visible
• Should be submitted in a *.jpg, *.jpeg, *.bmp, *.gif, *.png or *.pdf file format. Supporting documents provided in Microsoft Excel, Microsoft Word or other editable formats are not acceptable

The content of the document must be clearly visible.

You may provide any document that properly validates your explanation of the Source of Funds.

For example, if your fund source is mainly via your salary, please provide your bank statement that shows the salary record for the past 3 months.

Another example such as if the fund source is mainly from your other investments, please provide a 3 months investment portfolio statement.

Other examples such as:

• Bank statements (past 3 months) showing your Source of Funds
• Employer pay statement
• Tax statement
• Proof of Property Sale (i.e. real estate transaction)

Where funds in your supporting documents (e.g. bank statements) originate from a third party, we may ask further clarification and explanation.

The supporting document:

• Must be issued in the past 6 months
• Should contain your full name and issue date. The issuing company’s or authority’s name and logo should be visible
• Should be submitted in a *.jpg, *.jpeg, *.bmp, *.gif, *.png or *.pdf file format. Supporting documents provided in Microsoft Excel, Microsoft Word or other editable formats are not acceptable

The content of the document must be clearly visible.

When uploading your supporting documentation via MyFXCM, please provide your explanation associated with your Source of Fund or Source of Wealth in the text box at the bottom of the ‘Document Upload’ page.

You can upload the relevant documentation via MyFXCM by selecting “Upload Documentation” located under the ‘My Info’ section. Then, please select the “Source of wealth and Source of funds” document type.

Source of Funds is the origination of the funds that you will use for trading with FXCM. Where did the funds come from or how was it derived?

Common examples including but not limited to income earned from employment, savings income, investment income, real estate transactions, rental income and/or inheritance.

In order to activate your new FXCM trading account, your financial information is requested. This includes your Total Liquid Assets, Annual Income, and Net Worth.

FXCM is a leading provider of online foreign exchange (FX) trading, CFD trading, spread betting and related services. We are committed to building a better brokerage for our traders, our goal is to provide you with the ultimate trading experience.

This commitment includes an appropriate response to safeguard our firm and our customers from the rise of financial crime and ever-changing regulations to keep the financial industry safe and secure.

We may ask from our customers, both new and existing, to confirm the financial information we have for you is accurate and up-to-date. In addition, providing an explanation and supporting documents in order to verify the information.

You may verify the financial information you provided to FXCM is accurate and current under your “Profile” via MyFXCM.

If you need to update your financial information please note that this is denominated in different currencies depending on which FXCM entity your trading account is opened under.

• Stratos Markets Limited (“FXCM”) - GBP (₤)
• FXCM Australia Pty. Limited (“FXCM AU”) - AUD ($)
• Stratos Global LLC (“FXCM”) - USD ($)
• FXCM South Africa (PTY) Ltd. (“FXCM ZA”) - USD ($)

Source of Wealth is the origin of your accumulated wealth or total net worth. In other words, what makes up your collective wealth?

For example, savings accumulated from employment, investment portfolio, real estate transactions, personal business and/or inheritance.